Website Franke Group
About Franke We, Franke, with its three divisions, are a leading global provider of products and services for the home kitchen, professional catering and convenience store sectors, as well as for professional coffee preparation. With around 60 companies, we are at home on five continents. More than 8,000 employees are constantly adopting new perspectives to identify opportunities and transform them into inspiring, innovative solutions for the demands of tomorrow. The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee preparation. Together with our retail partners, we strive to deliver first-class cup quality, consistency, and beverage variety, ensuring an outstanding customer experience through constant innovation. Take on a key role in the continuous improvement of our product quality and efficiently implement innovative solutions. Become part of our dynamic team now and shape the future of CS with us. Seize this opportunity and apply! Your tasks Prioritization and coordination of quality-relevant customer reports Management of the continuous improvement of product quality based on market feedback Active participation in the solution of quality problems according to the 8D method, including monitoring and enforcement of defined measures Coordination of adjacent interfaces (production, national / international customer support, development, sales, suppliers) and enforcement of agreed measures Monthly reporting of quality indicators Data analysis from the service, support and goodwill processes and derivation of appropriate measures Support in internal audits including action tracking and documentation of recommended improvement measures Your profile Basic technical training with further training at HF / FH level Experience in the field of household and kitchen appliances is an advantage Experience in the field of CAPA / quality management in medium-sized manufacturing companies Experience in the most common problem-solving methods (8D, 5W, FMEA, Ishikawa, Deming circle) Sound user knowledge of office applications and ERP software (SAP, QM / MM modules) Very good written and spoken German and English skills Doer, Team player, organizational talent What we offer Innovation, research & development, and production at our headquarters 40-hour work week At least 5 weeks of vacation Flexible working hours Home office option Easy accessibility from the train station and motorway Free parking Staff restaurant Free coffee drinks from espresso to latte macchiato Interested? Make a statement and apply! Timo Bantle, HR Manager, looks forward to hearing from you