Website Migros Zurich
As an employer, Migros Zurich combines an exciting and innovative IT environment with the advantages of a solid Swiss company. We are looking for reinforcements for our IT Services and Solutions department.
Important information: On-call service as well as early and late shifts (07:00 / 17:30) according to the operational plan
What you move
You are the central contact point for our users
inside in all aspects of our IT services
You record and receive fault reports
You resolve problems and answer customer inquiries (Migros Zurich employees) and initiate any workarounds (1st Level Support)
You forward fault reports and contact the responsible departments (2nd Level Support) and monitor the troubleshooting
You advise customers on questions and requests for changes
You create & update documentation & knowledge databases
You continue to educate yourself and ensure that your personal training level is up to date with current business processes and technologies
You will look after customers at our Service Desk reception
You will work on the “Future Service Desk” project: Participation in the conception and implementation of KPIs and key performance indicators; coordination of topics within the continuous improvement process
What you bring with you
Education : Student
in (University / FH / HF) with a specialization such as business informatics, computer science, electrical engineering or comparable technical studies
Professional experience: Experience in an IT Help Desk / Service Desk Team
Openness, communication skills, strong teamwork skills, high customer orientation and proactive action
Networked thinking and high resilience
Flexibility & willingness to work special assignments, possibly also on weekends and for on-call duty
Independent, conscientious and precise working style
Quick comprehension, good technical understanding and enjoyment of new technologies
Good MS Windows knowledge and MS 365 knowledge
Experience with IT service management applications (ITIL, ServiceNow advantageous)
German (very good knowledge)
French (advantageous)
What we offer you
Central workplace: Working in Zurich West
Working healthily: Health-promoting offers such as massages and health checks
Flexible working hours: balancing private and professional needs
Childcare: In the in-house nursery «Wirbelschloss»
Mobility: With the one-time leisure bonus per year of a total of max. CHF 500.– we contribute to your public transport subscription
Mobile phone subscription: You can look forward to special conditions for the mobile phone subscription
Occupational pension provision: Excellent pension fund benefits with high employer participation
Social benefits: Fair social benefits
Meals: Discount in the staff restaurant
Cumulus Points : You receive additional Cumulus Points when shopping
Migros Bank: preferential interest rates on private and investment accounts, free account management, discounted mortgages and more
Employee offers: Many more discounts await you at Migros and partner companies
Holidays: You benefit from 5 weeks of holidays per year
Migros Club School: Participation in the course costs at the Club School
Leisure and cultural offers: You benefit from discounted tickets for selected cultural events
Sports and fitness offers: You can redeem a leisure bonus of up to CHF 1,000 per year, e.g., for an annual subscription to the M-Fitness Center
Targeted support: GMZ Young Talents Community: you participate in exciting projects of our community and take part in events that will help you progress
Training and further education: support for job-related training and further education,
Freedom to design and make decisions: realize your innovative ideas
Social and personnel consulting: Internal social counseling
Only online applications via the application portal will be considered.
Recruitment process
Pre-selection of applications
Personal video or telephone conversation
Trial work
Offer & contract issuance (digital)
contact
Ms. Monika Allenbach
rekrutierung@gmz.migros.ch