Website Sofitel Hotel and Resort
Working closely with the manager, the Meeting Planner ensures the best possible execution of the service, respecting the client’s request and developing the hotel’s revenue.
SPACE OPTIMIZATION
In collaboration with the Manager, make the right decisions to optimize hotel revenue – Manage refusals.
RECEIPT OF THE APPLICATION (telephone and email), and QUALIFICATION
Responding to customer demand, product knowledge and salon capabilities, advising the customer according to their needs, in accordance with the commercial strategy (quiet and more intense periods), good technical knowledge (feasibility and limitations).
Knowing your client and their industry will guide your decision.
CREATION OF A COMMERCIAL CONTRACT
Write tailor-made (hand-tailored) offers.
Ensures the monitoring of current contractual offers and options
CONVERSION OF APPLICATION INTO CONFIRMED FILE (conversion)
After the contract is signed, pro forma preparation and management of the deposit.
Stay in contact with the client until their arrival.
Prepare the details of the seminar (rooms and events), contacting the client closer to the arrival date.
hotel services (restaurant, rooftop, hammam, etc.)
Try upselling for each booking: adding a cocktail, a coffee break, dinner, technical equipment…
Develops his persuasive sales skills.
Skills Required
Candidate Profile
Languages: French / English (written and spoken)
Proficiency in Microsoft Office Suite
OPERA Software
Listening and interpersonal skills
Sense of organization
Adaptability