Website Hilton Malta
As a full-time Reservations Sales Agent, you will work with trend data to respond to Guest and customer enquiries to develop strong relationships and maximise revenue opportunities.
Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage telephone and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
Produce quotations and written confirmation to all clients
Upsell the hotel product in order to maximise revenue opportunities
Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
IT skills
Fluency in English and preferably another language.