Website JYSK
Job description
As a team leader in our customer service department, you are responsible for day-to-day operations. Do you have experience working with and through your team of 6-8 people to achieve your goals?
You are a communicative and proactive leader who can lead a team on a daily basis to help them reach their full potential
You are energetic, positive and results-oriented and focused on exceeding customer expectations
You can make decisions quickly and are open to change in order to plan in a timely manner, set priorities and follow up on decisions
Do you see yourself in this role as Customer Service Team Leader at JYSK? Then you are the person we are looking for!
WHAT WE OFFER YOU
You’ll have the chance to join a retail company that strives to be the first choice employer for candidates. We’re a dynamic place where your contributions will be heard, you’ll be involved, and your development is crucial to us. As a JYSK ambassador, you’ll also receive the following benefits:
Development opportunities through excellent training and mentoring
Internal competitions with attractive prizes such as cash or vouchers
20% discount at JYSK and companies in the Lars Larsen Group
Top pension fund benefits
5 weeks of vacation, which increases every 5 years of service
Free parking on site
Further benefits such as above-average additional accident insurance, various activities (annual celebration, summer celebration, team events) & great anniversary gifts
WHAT YOUR NEXT JOB WILL BE ABOUT
At JYSK Customer Service Center, our days are filled with handling customer inquiries through various channels (incoming calls, emails, chats, and social media), identifying and solving customer problems, and preventing them from occurring in the future.
As a Customer Service Team Leader, you report to the Customer Service Manager and support the daily operations of the department.
You will lead a team of 6-8 people to work towards a common goal every day and provide our customers with 5-star service
You analyze the needs and problems of our customers and then find solutions to increase their satisfaction
Customer experience is key for us, which is why we place great importance on you continuously developing your team through feedback, coaching & goal setting
You analyze data and take necessary measures to recruit and ensure optimal personnel planning
You will work closely internally with Retail & Logistics and will also be responsible for the daily cooperation with external transport companies
In addition to team leadership and development responsibility, you are also part of the daily operations and handle customer inquiries
WHAT YOU SHOULD BRING WITH YOU
Experience in leading and coaching a team in dealing with customer requests and striving for common goals
Take responsibility for your team and its results
Courage to take initiative and make quick decisions in a dynamic environment
The willingness to share your ideas and knowledge to inspire your team
The ability to create a positive working atmosphere
An interest in sales when a customer calls to shop
You are available for shifts within our Customer Service Center opening hours between Monday & Saturday
Excellent written and spoken German skills. English and either French or Italian at least at B2 level.
Quick comprehension of computer systems and other digital tools.