Website St George's Park Hotel
The focus of the role is to supervise the staff on the floor, addressing and de-escalating any issues that arise during working hours, ensuring productivity, and developing management reports.
Responsibilities:
Ensure that team members are completing their duties to a high standard and being productive during their working hours
Assist team members with any problems or difficulties they may have
Ensure the highest level of customer service for customers
Follow health and safety guidelines at all times
Maintaining a professional and high-quality service-oriented environment at all times
Dealing with clients’ complaints and disturbances
Decision-making on guests’ relocation.
Requirements:
Fluency in English
Experience in a similar role.
Available to work
day and night shifts