Website SwissLinx
We are looking for a skilled and motivated Senior IT Service Analyst to join our Information Technology Services team. In this role, you will provide high-quality 2nd-level support for internal and external users, ensuring smooth operations across client hardware, virtual meeting tools, and IT service delivery.
Key Responsibilities:
Provide 2nd-level support for IT incidents and service requests (remote and in-person)
Troubleshoot and support virtual meetings and multi-functional devices
Assist users directly via walk-up service counters
Manage client hardware (installations, staging, repairs, and inventory)
Perform application software testing and coordinate with external service providers
Maintain knowledge base articles and follow ITIL best practices
Support high-level meetings and provide VIP/Senior Management assistance as needed
Participate in on-call rotation and out-of-hours support
Required Skills & Qualifications:
Proven experience in IT client hardware support and 2nd-level service operations
Familiarity with incident management, ITIL standards, and performance monitoring
Experience with Active Directory and CompTIA A+ certification
Strong communication skills for end-user and senior stakeholder interaction
Willingness to work on-call and outside regular hours as required
Nice to Have:
Experience with ITSM tools (e.g., ServiceNow)
Certifications in Azure AD, ITIL Foundation, or Microsoft Windows OS