Website SwissLinx
Provide best-in-class technical support to end-users in a courteous and professional manner.
Assist in the day-to-day operations of the helpdesk, always ensuring adequate phone coverage.
Ensure that high-priority issues are identified and correctly handled as per the escalation process.
Maintain oversight of the daily incident queue and ensure that tickets are being assigned and processed with minimal delay as required.
Create and maintain technical documentation and proactively share knowledge within the team. Be a proactive member of the team; identify gaps and opportunities for improvements and implement required changes to processes and procedures.
Identify and assist in automating processes within Infrastructure.
Contribute to IT projects whether locally, regionally or globally.
Lead by example; and be available to work during weekends and public holidays either locally or from other EMEA office locations as required.
Support the wider team in its daily activities by exhibiting and demonstrating the highest standards of professionalism and technical know-how.
Requirements
Desirable to have at least 5 years of experience working at an enterprise level within finance, and specifically within trade-floor support.
Excellent at troubleshooting technical issues in a logical, methodical and consistent manner.
Excellent analytical and problem-solving skills